Merge pull request #446 from AikidoSec/troubleshooting-guide

moved troubleshooting from docs to repo
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@ -548,4 +548,16 @@ npm-ci:
# Troubleshooting # Troubleshooting
Having issues? See the [Troubleshooting Guide](https://help.aikido.dev/code-scanning/aikido-malware-scanning/safe-chain-troubleshooting) for help with common problems. Having issues? See the [Troubleshooting Guide](./docs/troubleshooting) for help with common problems.
# Report Issues
If you encounter problems:
1. Visit [GitHub Issues](https://github.com/AikidoSec/safe-chain/issues)
2. Include:
* Operating system and version
* Shell type and version
* `safe-chain --version` output
* Output from verification commands
* Verbose logs of the failing command (add the `--safe-chain-logging=verbose` argument)

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@ -4,49 +4,38 @@ This guide helps you diagnose and resolve common issues with Aikido Safe Chain.
## Verification & Diagnostics ## Verification & Diagnostics
### Check Installation **Check Installation**
```bash ```bash
# Check version # Check version
safe-chain --version safe-chain --version
``` ```
### Verify Shell Integration **Verify Shell Integration**
Run the verification command for your package manager: Run the verification command for your package manager:
```bash ```bash
npm safe-chain-verify npm safe-chain-verify
pnpm safe-chain-verify pnpm safe-chain-verify
pip safe-chain-verify
uv safe-chain-verify
# Any other supported package manager: {packagemanager} safe-chain-verify
``` ```
```
Expected output: `OK: Safe-chain works!` Expected output: `OK: Safe-chain works!`
```
### Test Malware Blocking **Test Malware Blocking**
Verify that malware detection is working: Verify that malware detection is working:
**For JavaScript/Node.js:**
```bash
npm install safe-chain-test
``` ```
npm install safe-chain-test
**For Python:**
```bash
pip3 install safe-chain-pi-test
``` ```
These test packages are flagged as malware and should be blocked by Safe Chain. These test packages are flagged as malware and should be blocked by Safe Chain.
**If the test package installs successfully instead of being blocked**, see [Malware Not Being Blocked](#malware-not-being-blocked) below. **If the test package installs successfully instead of being blocked**, see Malware Not Being Blocked below.
### Logging Options ## Logging Options
Use logging flags or environment variables to get more information: Use logging flags or environment variables to get more information:
@ -74,9 +63,9 @@ Safe-chain blocks malicious packages by intercepting network requests to package
When a package is already cached locally, the package manager skips downloading it from the registry, which bypasses the proxy. When a package is already cached locally, the package manager skips downloading it from the registry, which bypasses the proxy.
**Resolution Steps:** **Resolution Steps**
1. **Clear your package manager's cache:** 1) Clear your package manager's cache
```bash ```bash
# For npm # For npm
@ -95,16 +84,14 @@ When a package is already cached locally, the package manager skips downloading
bun pm cache rm bun pm cache rm
``` ```
> **⚠️ Warning:** Cache clearing is safe but will remove all cached packages. Subsequent installations will need to re-download packages. In CI/CD environments or monorepos, this may affect build times. 2) Clean local installation artifacts:
2. **Clean local installation artifacts:**
```bash ```bash
# Remove node_modules if you want a completely fresh install # Remove node_modules if you want a completely fresh install
rm -rf node_modules rm -rf node_modules
``` ```
3. **Re-test malware blocking:** 3) Re-test malware blocking:
```bash ```bash
npm install safe-chain-test # Should be blocked npm install safe-chain-test # Should be blocked
@ -128,10 +115,10 @@ Should show: `npm is a function`
Check that your startup file sources safe-chain scripts from `~/.safe-chain/scripts/`: Check that your startup file sources safe-chain scripts from `~/.safe-chain/scripts/`:
- Bash: `~/.bashrc` * Bash: `~/.bashrc`
- Zsh: `~/.zshrc` * Zsh: `~/.zshrc`
- Fish: `~/.config/fish/config.fish` * Fish: `~/.config/fish/config.fish`
- PowerShell: `$PROFILE` * PowerShell: `$PROFILE`
### "Command Not Found: safe-chain" ### "Command Not Found: safe-chain"
@ -162,9 +149,9 @@ FullyQualifiedErrorId : UnauthorizedAccess
**Cause:** Windows PowerShell's default execution policy (`Restricted`) blocks all script execution, including safe-chain's initialization script that's sourced from your PowerShell profile. **Cause:** Windows PowerShell's default execution policy (`Restricted`) blocks all script execution, including safe-chain's initialization script that's sourced from your PowerShell profile.
**Resolution:** **Resolution**
1. **Set the execution policy to allow local scripts:** 1) Set the execution policy to allow local scripts
Open PowerShell as Administrator and run: Open PowerShell as Administrator and run:
@ -173,26 +160,28 @@ FullyQualifiedErrorId : UnauthorizedAccess
``` ```
This allows: This allows:
- Local scripts (like safe-chain's) to run without signing
- Downloaded scripts to run only if signed by a trusted publisher
2. **Restart PowerShell** and verify the error is resolved. * Local scripts (like safe-chain's) to run without signing
* Downloaded scripts to run only if signed by a trusted publisher
> **Note:** `RemoteSigned` is Microsoft's recommended execution policy for client computers. It provides a good balance between security and usability. 2) Restart PowerShell and verify the error is resolved.
> [!IMPORTANT]
> `RemoteSigned` is Microsoft's recommended execution policy for client computers. It provides a good balance between security and usability.
### Shell Aliases Persist After Uninstallation ### Shell Aliases Persist After Uninstallation
**Symptom:** safe-chain commands still active after running uninstall script **Symptom:** safe-chain commands still active after running uninstall script
**Steps:** **Steps**
1. Run `safe-chain teardown` (if binary still exists) 1. Run `safe-chain teardown` (if binary still exists)
2. Restart your terminal 2. Restart your terminal
3. If still present, manually edit shell config files: 3. If still present, manually edit shell config files:
- Bash: `~/.bashrc` * Bash: `~/.bashrc`
- Zsh: `~/.zshrc` * Zsh: `~/.zshrc`
- Fish: `~/.config/fish/config.fish` * Fish: `~/.config/fish/config.fish`
- PowerShell: `$PROFILE` * PowerShell: `$PROFILE`
4. Remove lines that source scripts from `~/.safe-chain/scripts/` 4. Remove lines that source scripts from `~/.safe-chain/scripts/`
5. Restart terminal again 5. Restart terminal again
@ -217,10 +206,10 @@ type pip
**Expected `which` output:** **Expected `which` output:**
- Standalone binary (correct): `~/.safe-chain/bin/safe-chain` or `/Users/<username>/.safe-chain/bin/safe-chain` * Standalone binary (correct): `~/.safe-chain/bin/safe-chain` or `/Users/<username>/.safe-chain/bin/safe-chain`
- npm global (outdated): path containing `node_modules` or nvm version paths * npm global (outdated): path containing `node_modules` or nvm version paths
If `which` shows an npm installation, see [Check for Conflicting Installations](#check-for-conflicting-installations). If `which` shows an npm installation, see Check for Conflicting Installations.
### Check Shell Integration ### Check Shell Integration
@ -259,23 +248,23 @@ for version in $(nvm list | grep -oE 'v[0-9]+\.[0-9]+\.[0-9]+'); do
done done
``` ```
## Manual Cleanup ### Manual Cleanup
> **Note:** The install and uninstall scripts automatically handle these cleanup steps. Use these manual commands only if automatic cleanup fails. > **Note:** The install and uninstall scripts automatically handle these cleanup steps. Use these manual commands only if automatic cleanup fails.
### Remove npm Global Installation #### Remove npm Global Installation
```bash ```bash
npm uninstall -g @aikidosec/safe-chain npm uninstall -g @aikidosec/safe-chain
``` ```
### Remove Volta Installation #### Remove Volta Installation
```bash ```bash
volta uninstall @aikidosec/safe-chain volta uninstall @aikidosec/safe-chain
``` ```
### Remove nvm Installations (All Versions) #### Remove nvm Installations (All Versions)
```bash ```bash
# Automated approach # Automated approach
@ -288,34 +277,22 @@ nvm use <version>
npm uninstall -g @aikidosec/safe-chain npm uninstall -g @aikidosec/safe-chain
``` ```
### Clean Shell Configuration Files #### Clean Shell Configuration Files
Manually remove safe-chain entries from: Manually remove safe-chain entries from:
- Bash: `~/.bashrc` * Bash: `~/.bashrc`
- Zsh: `~/.zshrc` * Zsh: `~/.zshrc`
- Fish: `~/.config/fish/config.fish` * Fish: `~/.config/fish/config.fish`
- PowerShell: `$PROFILE` * PowerShell: `$PROFILE`
Look for and remove: Look for and remove:
- Lines sourcing from `~/.safe-chain/scripts/` * Lines sourcing from `~/.safe-chain/scripts/`
- Any safe-chain related function definitions * Any safe-chain related function definitions
### Remove Installation Directory #### Remove Installation Directory
```bash ```bash
rm -rf ~/.safe-chain rm -rf ~/.safe-chain
``` ```
### Report Issues
If you encounter problems:
1. Visit [GitHub Issues](https://github.com/AikidoSec/safe-chain/issues)
2. Include:
- Operating system and version
- Shell type and version
- `safe-chain --version` output
- Output from verification commands
- Verbose logs of the failing command (add the `--safe-chain-logging=verbose` argument)